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Return & Refund

You can return any items purchased within 14 calendar days from the date you received them.

Before initiate exchanges and returns, please contact our team at support@martinpas.com.

Return

Items should be returned to our store including original receipt.
When the parcel arrive to the store, our team will check returned items conditions. Shipping cost will be at your expense.

  • Items are exchanged at 80% value if they are opened or shows signs of wear and/or tear.
  • Items are exchanged at 100% value if they are unopened.

There are some items, however, that are ineligible for return, including:

  • Cables and adapter
  • Power supply
  • Used items
  • DIY kits

Defects

Please contact us at support@martinpas.com and we will guide you through the replacement or repair process.
Warranty may changes on different products, please refer to the owner manuals.

How to return an item

Ship the parcel to:

Martin Pas Modular & Desktop Synthesizer Shop
Via Buniva 8
10124 Turin
Italy

Shipping cost will be at your expense.

Anyway, please contact us via email at support@martinpas.com before you send it back any items.

Refund

We accept returns within 7 business days of their arrival at our store.
Once your return has been accepted, we will immediately reimburse you by Paypal or bank transfer and send you a confirmation email.

Original shipping and handling fees (if applicable) may be deducted from the value of your refund.